Shipping with 3 or more items

FAQ

Q1    Return Policy

A.    If you are unhappy with your purchase for any reason, we will gladly refund your purchase. Simply follow the return instruction included with your order and call us Toll Free to obtain an RA#. You may return it within 30 days of the invoice date for a refund or replacement. To receive full credit, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging. Items which have been worn or washed will not be refunded. 

To return an item, please contact our customer service department 1-866-888-JUST and obtain a RA# (Return Authorization Number). If you require a Return Form click here to download.

Q2    How do I return or exchange a product?

A.    It's easy to return an item for an exchange or refund. Contact us to obtain a RA# (Return Authorization Number) .Indicate the reason for your return on the 'Return & Exchange' form included with each order. Items that have been worn or washed are non-refundable. Items will be inspected prior to acceptance. Items must be returned within 30 days of purchase. Please repack your order, enclose the packing slip, secure the package and mail to: 

Justsweatshirts.com
98 Goldenview Court
Maple, Ontario Canada L6A 0C7 

To return an item, please contact our customer service department 1-866-888-JUST to obtain RA# (Return Authorization Number). If you require a Return Form click here to download. 

VERY IMPORTANT: Clearly mark on the outside of the box RETURN TO MANUFACTURER - NO COMMERCIAL VALUE along with your RA# Upon receipt of your return, we will credit the value of the item and any taxes you are charged. All Shipping charges are non-refundable.

If you have any questions, please feel free to call us at: custsrv@justsweatshirts.com or 1-866-888-JUST

Q3    How do I wash and care for my 100% Cotton Sweatshirt?

A.    Just Sweatshirts is dedicated to bringing you the highest quality of 100% cotton fabric. By strictly following the washing instruction, you will ensure that your 100% cotton sweatshirts will last and give you many years of 'Wearability'

    Machine Wash, Warm - Initial water temperature should not exceed 40C or 105F

    Do Not Bleach - No bleach product may be used. The garment is not colorfast or structurally able to withstand any bleach.

    Dry Flat - Lay out horizontally for drying

    Iron, Low - Regular ironing, steam or dry, may be performed at Low setting (110C, 230F) only.

Q4    How do I know if I am ordering on a secure site?

A.    Justsweatshirts.com uses GeoTrust secure transactions and we guarantee your privacy, our site's security and everything we sell. Learn more. Your personal information and credit card number is safe when transmitting over the Internet using SSL. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page. 

Q5    What are you going to do with my name and order information?

A.    Justsweatshirts.com does not rent or sell any personal information from web orders or any off-line orders to third parties.

Q6    Which credit cards do you accept?

A.    We accept Visa and Master Card in U.S. Dollars.

Q7    My order should have arrived by now. What should I do?

A.    Contact our customer service center at 1-866-888-5878. We will be happy to track your package. Please have your order number available.

Q8    What are the Sand Colors?

A.    This unique SANDWASHED PROCESS produces garments intended to fade and become more comfortable with wear. There will be slight colour variations especially in the seam and trim. However, this is what makes each garment unique and different.